The Three Generations of Chat Technology | Gregg Freishtat

How the Evolution of Online Interactions has Changed the Landscape for E-business Enterprises By Gregg Freishtat, CEO Proficient Systems The concept of online interactions on corporate web sites has evolved quickly over the past few years. Many web site visitors now expect to be able to “chat” with a live salesperson. Chat technology has evolved through three very distinct stages and many companies are still using first generation technology, offering “click to chat” buttons on their site, and

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The Three Generations of Chat Technology | Gregg Freishtat

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