Automating Your Help Desk Workflow
Do you know you can open, answer, close and report help desk information without human intervention? Automation is a powerful feature provided by most enterprise level help desk products; however, most organizations rarely take advantage of these features. Based on a survey conducted by RightStar Systems, only 5% of the help desk managers interviewed were using …
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Automating Your Help Desk Workflow
July 25th, 2008 in
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